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merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:12] robinc [Open Batch] added images |
merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:52] robinc [Virtual Terminal Refund] added images |
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1. Closed Batch - Select transaction to refund. | 1. Closed Batch - Select transaction to refund. | ||
+ | {{:merchant:existing_merchant:selfcare_system:closedbatch1.png|}} | ||
2. Closed Batch - Click Refund | 2. Closed Batch - Click Refund | ||
+ | {{:merchant:existing_merchant:selfcare_system:closedbatch2.png|}} | ||
3. Closed Batch - Fill out Refund form. | 3. Closed Batch - Fill out Refund form. | ||
+ | {{:merchant:existing_merchant:selfcare_system:closedbatch3.png|}} | ||
4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | 4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | ||
+ | {{:merchant:existing_merchant:selfcare_system:closedbatch4.png|}} | ||
5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | 5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | ||
+ | {{:merchant:existing_merchant:selfcare_system:closedbatch5.png|}} | ||
6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | 6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | ||
+ | {{:merchant:existing_merchant:selfcare_system:closedbatch6.png|}} | ||
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1. VT Refund - Find the transaction you wish to refund. | 1. VT Refund - Find the transaction you wish to refund. | ||
+ | {{:merchant:existing_merchant:selfcare_system:vt-refund1.png|}} | ||
2. VT Refund - Fill out the VT Refund form and Submit. | 2. VT Refund - Fill out the VT Refund form and Submit. | ||
+ | {{:merchant:existing_merchant:selfcare_system:vt-refund2.png|}} | ||
3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | ||
+ | {{:merchant:existing_merchant:selfcare_system:vt-refund3.png|}} | ||
4. VT Refund - Complete the Unreferenced Refund form and Submit. | 4. VT Refund - Complete the Unreferenced Refund form and Submit. | ||
+ | {{:merchant:existing_merchant:selfcare_system:vt-refund4.png|}} | ||
5. VT Refund - Unreferenced Refund details can be found in the open batch. | 5. VT Refund - Unreferenced Refund details can be found in the open batch. | ||
+ | {{:merchant:existing_merchant:selfcare_system:vt-refund5.png|}} | ||