Differences
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| Both sides previous revision Previous revision | Next revision Both sides next revision | ||
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merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:12] robinc [Open Batch] added images |
merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:39] robinc [Closed Batch] added images |
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| 1. Closed Batch - Select transaction to refund. | 1. Closed Batch - Select transaction to refund. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch1.png|}} | ||
| 2. Closed Batch - Click Refund | 2. Closed Batch - Click Refund | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch2.png|}} | ||
| 3. Closed Batch - Fill out Refund form. | 3. Closed Batch - Fill out Refund form. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch3.png|}} | ||
| 4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | 4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch4.png|}} | ||
| 5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | 5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch5.png|}} | ||
| 6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | 6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch6.png|}} | ||