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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 12:39] robinc [Virtual Terminal Refund] |
merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:55] robinc [Duplicate Error] added images |
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| Line 25: | Line 25: | ||
| 1. Open Batch - click Refund Action | 1. Open Batch - click Refund Action | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch1.png|}} | ||
| 2. Open Batch - Perform Refund (in the example below it is $10 out of a possible $100) | 2. Open Batch - Perform Refund (in the example below it is $10 out of a possible $100) | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch2.png|}} | ||
| 3. Open Batch - Proceed with Refund | 3. Open Batch - Proceed with Refund | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch3.png|}} | ||
| 4. Open Batch - Refund is Declined. Option to perform an Unreferenced Refund is provided. | 4. Open Batch - Refund is Declined. Option to perform an Unreferenced Refund is provided. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch4.png|}} | ||
| 5. Open Batch - Unreferenced Refund dialog appears. | 5. Open Batch - Unreferenced Refund dialog appears. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch5.png|}} | ||
| 6. Open Batch - Perform Unreferenced Refund and view transactions in open batch. | 6. Open Batch - Perform Unreferenced Refund and view transactions in open batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch6.png|}} | ||
| ===== Closed Batch ===== | ===== Closed Batch ===== | ||
| Line 42: | Line 47: | ||
| 1. Closed Batch - Select transaction to refund. | 1. Closed Batch - Select transaction to refund. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch1.png|}} | ||
| 2. Closed Batch - Click Refund | 2. Closed Batch - Click Refund | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch2.png|}} | ||
| 3. Closed Batch - Fill out Refund form. | 3. Closed Batch - Fill out Refund form. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch3.png|}} | ||
| 4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | 4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch4.png|}} | ||
| 5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | 5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch5.png|}} | ||
| 6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | 6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch6.png|}} | ||
| Line 58: | Line 69: | ||
| 1. VT Refund - Find the transaction you wish to refund. | 1. VT Refund - Find the transaction you wish to refund. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund1.png|}} | ||
| 2. VT Refund - Fill out the VT Refund form and Submit. | 2. VT Refund - Fill out the VT Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund2.png|}} | ||
| 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund3.png|}} | ||
| 4. VT Refund - Complete the Unreferenced Refund form and Submit. | 4. VT Refund - Complete the Unreferenced Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund4.png|}} | ||
| 5. VT Refund - Unreferenced Refund details can be found in the open batch. | 5. VT Refund - Unreferenced Refund details can be found in the open batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund5.png|}} | ||
| Line 71: | Line 87: | ||
| The Unreferenced Refund After Online Refund Decline does not allow the user to use the same card number as the original Declined Refund. If the same card is used, the following error appears: | The Unreferenced Refund After Online Refund Decline does not allow the user to use the same card number as the original Declined Refund. If the same card is used, the following error appears: | ||
| + | {{:merchant:existing_merchant:selfcare_system:same-card1.png|}} | ||
| + | |||
| + | {{:merchant:existing_merchant:selfcare_system:same-card2.png|}} | ||