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merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 12:39] robinc [Virtual Terminal Refund] |
merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:52] robinc [Virtual Terminal Refund] added images |
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| Line 25: | Line 25: | ||
| 1. Open Batch - click Refund Action | 1. Open Batch - click Refund Action | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch1.png|}} | ||
| 2. Open Batch - Perform Refund (in the example below it is $10 out of a possible $100) | 2. Open Batch - Perform Refund (in the example below it is $10 out of a possible $100) | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch2.png|}} | ||
| 3. Open Batch - Proceed with Refund | 3. Open Batch - Proceed with Refund | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch3.png|}} | ||
| 4. Open Batch - Refund is Declined. Option to perform an Unreferenced Refund is provided. | 4. Open Batch - Refund is Declined. Option to perform an Unreferenced Refund is provided. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch4.png|}} | ||
| 5. Open Batch - Unreferenced Refund dialog appears. | 5. Open Batch - Unreferenced Refund dialog appears. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch5.png|}} | ||
| 6. Open Batch - Perform Unreferenced Refund and view transactions in open batch. | 6. Open Batch - Perform Unreferenced Refund and view transactions in open batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch6.png|}} | ||
| ===== Closed Batch ===== | ===== Closed Batch ===== | ||
| Line 42: | Line 47: | ||
| 1. Closed Batch - Select transaction to refund. | 1. Closed Batch - Select transaction to refund. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch1.png|}} | ||
| 2. Closed Batch - Click Refund | 2. Closed Batch - Click Refund | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch2.png|}} | ||
| 3. Closed Batch - Fill out Refund form. | 3. Closed Batch - Fill out Refund form. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch3.png|}} | ||
| 4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | 4. Closed Batch - Refund is declined. Option to perform Unreferenced Refund is offered. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch4.png|}} | ||
| 5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | 5. Closed Batch - Complete Unreferenced Refund form (use a different card number). | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch5.png|}} | ||
| 6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | 6. Closed Batch - Unreferenced Refund is completed and viewable in Open Batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:closedbatch6.png|}} | ||
| Line 58: | Line 69: | ||
| 1. VT Refund - Find the transaction you wish to refund. | 1. VT Refund - Find the transaction you wish to refund. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund1.png|}} | ||
| 2. VT Refund - Fill out the VT Refund form and Submit. | 2. VT Refund - Fill out the VT Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund2.png|}} | ||
| 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund3.png|}} | ||
| 4. VT Refund - Complete the Unreferenced Refund form and Submit. | 4. VT Refund - Complete the Unreferenced Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund4.png|}} | ||
| 5. VT Refund - Unreferenced Refund details can be found in the open batch. | 5. VT Refund - Unreferenced Refund details can be found in the open batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund5.png|}} | ||