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merchant:existing_merchant:f_a_q [2018/05/15 11:12] thiago123 Changed based on issue #13469 - [How to set up a Pin Pad] |
merchant:existing_merchant:f_a_q [2018/05/15 11:40] thiago123 Changed based on issue #13469 - Fixed some misunderstanding and removed elements (list of links) which could break with the new template |
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| ~~TOC~~ | ~~TOC~~ | ||
| - | |||
| - | * [[#My password doesn't work]] | ||
| - | * [[#Can you send me my password?]] | ||
| - | * [[#My account has been locked out]] | ||
| - | * [[#How can I add a new user]] | ||
| - | * [[#Funds have not been transferred into my account]] | ||
| - | * [[#How can I refund a transaction]] | ||
| - | * [[#How can I void a transaction]] | ||
| - | * [[#How to use Virtual Terminal]] | ||
| - | * [[#How to set up a Pin Pad]] | ||
| - | * [[#What does Referral B mean?]] | ||
| - | * [[#Why a transaction has been declined?]] | ||
| - | * [[#What is 3D Secure?]] | ||
| - | * [[#When am I covered by 3D Secure?]] | ||
| - | * [[#What does Pick- up mean?]] | ||
| - | * [[#What is Terminal ID (TID)?]] | ||
| - | * [[#What is Shared Secret?]] | ||
| - | * [[#How can I change my Shared Secret?]] | ||
| - | * [[#Can you send me my last invoice?]] | ||
| - | * [[#Can I add additional charges to each payment made by credit cards?]] | ||
| - | * [[#How can I add new card schemes to my account?]] | ||
| - | * [[#How can I disable credit cards from my terminal?]] | ||
| ===== My password doesn't work ===== | ===== My password doesn't work ===== | ||
| Line 50: | Line 28: | ||
| Refunding a transaction is very simple in the %SelfCare. It only takes the following steps: | Refunding a transaction is very simple in the %SelfCare. It only takes the following steps: | ||
| - | * **1** Find the original transaction in the Open Batch or Closed Batch section of our %SelfCare. You can use one of the filters to find a transaction or click on a batch date stamp to open transactions if you know the exact date of the transaction. | + | * Find the original transaction in the Open Batch or Closed Batch section of our %SelfCare. You can use one of the filters to find a transaction or click on a batch date stamp to open transactions if you know the exact date of the transaction. |
| - | * **2** Click on a time stamp of a transaction you want to refund to see the full details and there is a "Refund" button at the bottom of the page. | + | * Click on a time stamp of a transaction you want to refund to see the full details and there is a "Refund" button at the bottom of the page. |
| - | * **3** Click on the Refund button and fill both new fields: Amount and Reason. By default, you can refund up to 100% of the original transaction value (this is called the max refund percentage and it can be changed as needed by contacting %CompanyName Support). | + | * Click on the Refund button and fill both new fields: Amount and Reason. By default, you can refund up to 100% of the original transaction value (this is called the max refund percentage and it can be changed as needed by contacting %CompanyName Support). |
| - | * **4** Click "Submit" button to confirm the refund. | + | * Click "Submit" button to confirm the refund. |
| ===== How can I void a transaction ===== | ===== How can I void a transaction ===== | ||
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| ===== How to use Virtual Terminal ===== | ===== How to use Virtual Terminal ===== | ||
| - | Processing sales transactions using Virtual Terminal is very simple and takes only a couple of seconds. To process any transaction you need: Firstly, ensure that you are using the correct Terminal ID. Terminal ID is displayed in the right top corner of the %SelfCare, just beside Logout button. Then go to "Sale" section under Virtual Terminal menu Complete all the fields including drop-down lists for Card Type and Expiry Date. Ensure all details are correct and then click on "Perform Sale" button at the bottom of the form. | + | Processing sales transactions using Virtual Terminal is very simple and takes only a couple of seconds. To process any transaction you need: |
| + | |||
| + | * Ensure that you are using the correct Terminal ID. Terminal ID is displayed in the right top corner of the %SelfCare, just beside Logout button. | ||
| + | * Then go to "Sale" section under Virtual Terminal menu Complete all the fields including drop-down lists for Card Type and Expiry Date. | ||
| + | * Ensure all details are correct and then click on "Perform Sale" button at the bottom of the form. | ||
| ===== How to set up a Pin Pad ===== | ===== How to set up a Pin Pad ===== | ||
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| To ensure Bluetooth is enabled on the PIN Pad: | To ensure Bluetooth is enabled on the PIN Pad: | ||
| - | * **1** Press yellow button. | + | * Press yellow button. |
| - | * **2** Press 'arrow button down' twice to ‘Settings’, press 'OK'. | + | * Press 'arrow button down' twice to ‘Settings’, press 'OK'. |
| - | * **3** Press 'arrow button down' twice to ‘Bluetooth’, press 'OK'. | + | * Press 'arrow button down' twice to ‘Bluetooth’, press 'OK'. |
| - | * **4** Ensure Mode is “Enabled”. If Disabled, press ‘OK’ to enable. | + | * Ensure Mode is “Enabled”. If Disabled, press ‘OK’ to enable. |
| - | * **5** Once enabled, press red button back to start. | + | * Once enabled, press red button back to start. |
| ===== What does Referral B mean? ===== | ===== What does Referral B mean? ===== | ||