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| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
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merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 12:38] robinc Creation of Unreferenced refunds content |
merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:12] robinc [Open Batch] added images |
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| 1. Open Batch - click Refund Action | 1. Open Batch - click Refund Action | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch1.png|}} | ||
| 2. Open Batch - Perform Refund (in the example below it is $10 out of a possible $100) | 2. Open Batch - Perform Refund (in the example below it is $10 out of a possible $100) | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch2.png|}} | ||
| 3. Open Batch - Proceed with Refund | 3. Open Batch - Proceed with Refund | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch3.png|}} | ||
| 4. Open Batch - Refund is Declined. Option to perform an Unreferenced Refund is provided. | 4. Open Batch - Refund is Declined. Option to perform an Unreferenced Refund is provided. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch4.png|}} | ||
| 5. Open Batch - Unreferenced Refund dialog appears. | 5. Open Batch - Unreferenced Refund dialog appears. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch5.png|}} | ||
| 6. Open Batch - Perform Unreferenced Refund and view transactions in open batch. | 6. Open Batch - Perform Unreferenced Refund and view transactions in open batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:openbatch6.png|}} | ||
| ===== Closed Batch ===== | ===== Closed Batch ===== | ||
| Line 61: | Line 66: | ||
| 2. VT Refund - Fill out the VT Refund form and Submit. | 2. VT Refund - Fill out the VT Refund form and Submit. | ||
| - | 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card)/ | + | 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). |
| 4. VT Refund - Complete the Unreferenced Refund form and Submit. | 4. VT Refund - Complete the Unreferenced Refund form and Submit. | ||