--- merchant:existing_merchant:selfcare_system:reporting [2018/12/03 10:26]
127.0.0.1 external edit
+++ merchant:existing_merchant:selfcare_system:reporting [2021/03/09 10:56]
robinc [Customizing Scheduled Reports] Updated downloading and scheduled reports
@@ Line 80: / Line 80: @@
 \\
-Depending on your Terminal Settings, Another information might be added to the transaction Details: the **Sentinel Defend Events**. These events are related to the Sentinel Defend feature in your terminal, and are only applied when the feature is used.
+Depending on your Terminal Settings, Another information might be added to the transaction Details: the **Fraud Solution Events**. These events are related to the Fraud Solution feature in your terminal, and are only applied when the feature is used.
 \\
+If your terminal is enabled with enhanced data (Level II and III), the Open Batch page will contain columns for Level II and III eligibility by transaction.
+{{:merchant:existing_merchant:selfcare_system:reporting:openbatchleveliii.png|}}
+\\
+Hover over transaction status for additional information.\\
+{{:merchant:existing_merchant:selfcare_system:reporting:openbatch_red.png|}}{{:merchant:existing_merchant:selfcare_system:reporting:openbatch_green.png|}}
+If a transaction has a red or green status, click from the Action Column to add data.\\
+{{:merchant:existing_merchant:selfcare_system:reporting:open_batch_action2.png|}}\\
+Select **Add Enhanced Data** to enter information to qualify for Level III.\\
+{{:merchant:existing_merchant:selfcare_system:open_batch_add_data.png|}}
 ===== Closed Batch =====
@@ Line 142: / Line 157: @@
 ===== Scheduled Report =====
-The **Scheduled Report** feature allows merchants to create their own reports, choosing the criteria used to generate the report, the data present as the result, and the periodicity and way in which the report should be delivered.
+Scheduled Reports is a feature designed to facilitate the production of reports from past transactions processed by your terminals. You can create multiple Scheduled Reports to suit your needs and the reports can be delivered by email or FTP. The Scheduled Report feature can be found after logging into the Selfcare system and is located under the Reporting section on the main menu.
+{{:merchant:existing_merchant:selfcare_system:reporting:scheduled_reports.png|}}
-**List of Reports**
+If the Scheduled Report is not available in your terminal, please contact the support team to activate the feature.
-Merchant can define as many reports as they desire, with different configurations, for different needs.
+====Creating a Report====
-<html><img  class="imageReplace img_small" src= "
+  - 1. To create a new report, navigate to the Scheduled Reports section and click **Add Report**.
-data/media/merchant/existing_merchant/selfcare_system/selfcare_reporting_schedulereports_lis-nu.png"/></html>
+  - 2. Give the report a name and select how often the report will be run, click **Save**.
-**Creating a Report**
+{{:merchant:existing_merchant:selfcare_system:reporting:create_scheduled_reports.png|}}
-To create a report, the Merchant only needs to inform the settings and at the given time, the report is going to be generated and delivered as configured.
+  - Please note that if you decided to produce a Once Off report, you will need to set the Start Date and End Date for your report. After the Once Off report is produced and delivered, it will be moved to the Inactive tab in the Schedule Report table.
-<html><img  class="imageReplace img_small" src= "
-data/media/merchant/existing_merchant/selfcare_system/selfcare_reporting_schedulereports_create-nu.png"/></html>
-\\
-  * **Report Info**: here you are going to inform the Report Name.
+  - 3. Select how the Scheduled Report will be delivered and what information will be included in the reports. To proceed to the Delivery Methods tab, click **Delivery Methods**.
-  * **Report Schedule**: the Run Report field allows you to inform the periodicity of the report (Daily, Weekly, Monthly).
-  * **Delivery Methods**: only two methods allowed - FTP and E-mail - and both require their specific details.
+{{:merchant:existing_merchant:selfcare_system:delivery_scheduled_reports.png|
-  * **Report Builder**: here you can choose, among a set of fields, the data to be used when filtering your report's desired information.
+}}
-  * **Report Columns**: those are the possible fields to appear in your report.
+====Report Delivery Options====
+**Email Delivery**
+  - 1. To receive your Scheduled Report by email, click **E-mail** checkbox.
+  - 2. An input field will be shown, add the email address here.
+      -  *If you want to send to multiple email addresses, click on **Add** and add a new email address.
+      -  *If you need to remove one of the email addresses, click **Remove**.
+  - 3. After adding all the email addresses, click **Save**.
+{{:merchant:existing_merchant:selfcare_system:reporting:email_scheduled_reports.png|}}
+**FTP Delivery**
+  - 1. To receive your Scheduled Report by FTP, click **FTP** checkbox.
+  - 2. Fill the form with the details from your FTP server.
+      -  *Currently, the Scheduled Report feature supports accessing FTP servers with username and password.
+  - 3. Click **Save**.
+{{:merchant:existing_merchant:selfcare_system:ftp_scheduled_reports.png|}}
+====Customizing Scheduled Reports====
+Now that your delivery methods are set up, we will customize the report with the information for your needs. Click on the **Report Builder** tab. The section is divided into two parts:
+  - **Report Builder** This functionality allows you to receive only transactions that are relevant for your report, e.g. only transactions with an amount greater than 100. You can add or remove filters clicking the **+** or **-** buttons.
+  - **Report Columns** In this area, you can choose what information is going to be available on your report. For example, you want to know the Card Type and Cardholder Email of all your transactions. You can also click on the **Select All** checkbox to receive all columns available in the report.
+{{:merchant:existing_merchant:selfcare_system:customize_scheduled_reports.png|}}
+After selecting all the columns needed, click **Save** at the bottom of the screen to proceed.
+====Finished Reports====
+Your Scheduled Report is ready and you will receive the report via the selected delivery method.
+  - If you have chosen the email delivery option, you will receive an email with a link to your report.
+  - If you have chosen to receive your report by FTP, your report will be available on your FTP server.
+====Scheduled Reports====
+On the Scheduled Report screen there are three different tabs: All, Active and Inactive.
+  - **Active** will show only the Schedule Reports currently running.
+  - If you created a Once Off report, after it has been delivered it will be moved to the **Inactive**.
+{{:merchant:existing_merchant:selfcare_system:active_scheduled_reports.png|}}
+**Editing Reports**
+To edit one of the reports, click on its name in the table. This will open a form similar to the one used to create the Scheduled Report.
+  - You can edit the information there, select new delivery methods, add additional emails or just check the information that is being used to create the report.
+  - On the Action column, there are different actions available.
+        - If the report is active, you can make it inactive by clicking **Set as Inactive**.
+        - In case you no longer need that report to be generated, you can click **Delete Scheduled Report**.
+{{:merchant:existing_merchant:selfcare_system:set_inactive_scheduled_reports.png|}}
+====Downloading Reports====
+For each Scheduled Report, the latest report is available on Selfcare.
+  - On the Action column, click on the "**...**" and there will be an option to download the latest report.
+  - The reports are generated in ZIP format containing a CSV file that can be opened in any spreadsheet software such as Microsoft Excel, Google Sheets or Apple Numbers.
-\\
 ===== Account Updater =====

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