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merchant:existing_merchant:f_a_q [2018/04/24 06:01] 127.0.0.1 external edit |
merchant:existing_merchant:f_a_q [2018/05/15 11:10] thiago123 Changed based on issue #13469 - [How can I refund a transaction] |
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| - | ====== Frequent Asked Questions (F.A.Q.) ====== | + | ====== Frequently Asked Questions (F.A.Q.) ====== |
| ~~TOC~~ | ~~TOC~~ | ||
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| Refunding a transaction is very simple in the %SelfCare. It only takes the following steps: | Refunding a transaction is very simple in the %SelfCare. It only takes the following steps: | ||
| - | <html> | + | * **1** Find the original transaction in the Open Batch or Closed Batch section of our %SelfCare. You can use one of the filters to find a transaction or click on a batch date stamp to open transactions if you know the exact date of the transaction. |
| - | <ol> | + | * **2** Click on a time stamp of a transaction you want to refund to see the full details and there is a "Refund" button at the bottom of the page. |
| - | <li>Find the original transaction in the Open Batch or Closed Batch section of our %SelfCare. You can use one of filters to find a transaction or click on a batch date stamp to open transactions if you know the exact date of the transaction.</li> | + | * **3** Click on the Refund button and fill both new fields: Amount and Reason. By default, you can refund up to 100% of the original transaction value (this is called the max refund percentage and it can be changed as needed by contacting %CompanyName Support). |
| - | <li> Click on a time stamp of a transaction you want to refund to see the full details and there is a "Refund" button at the bottom of the page</li> | + | * **4** Click "Submit" button to confirm the refund. |
| - | <li>Click on the Refund button and fill both new fields: Amount and Reason. By default, you can refund up to 100% of the original transaction value (this is called the max refund percentage and it can be changed as needed by contacting %CompanyName Support).</li> | + | |
| - | <li>Click "Submit" button to confirm the refund.</li> | + | |
| - | </ol> | + | |
| - | </html> | + | |
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| ===== How can I void a transaction ===== | ===== How can I void a transaction ===== | ||