Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
|
merchant:existing_merchant:f_a_q [2018/03/20 11:40] tleite |
merchant:existing_merchant:f_a_q [2018/05/15 11:12] thiago123 Changed based on issue #13469 - [How to set up a Pin Pad] |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== Frequent Asked Questions (F.A.Q.) ====== | + | ====== Frequently Asked Questions (F.A.Q.) ====== |
| ~~TOC~~ | ~~TOC~~ | ||
| Line 5: | Line 5: | ||
| * [[#My password doesn't work]] | * [[#My password doesn't work]] | ||
| * [[#Can you send me my password?]] | * [[#Can you send me my password?]] | ||
| - | * [[#|My account has been locked out]] | + | * [[#My account has been locked out]] |
| - | * [[#|How can I add a new user]] | + | * [[#How can I add a new user]] |
| - | * [[#|Funds have not been transferred into my account]] | + | * [[#Funds have not been transferred into my account]] |
| - | * [[#|How can I refund a transaction]] | + | * [[#How can I refund a transaction]] |
| - | * [[#|How can I void a transaction]] | + | * [[#How can I void a transaction]] |
| - | * [[#|How to use Virtual Terminal]] | + | * [[#How to use Virtual Terminal]] |
| - | * [[#|How to set up a Pin Pad]] | + | * [[#How to set up a Pin Pad]] |
| - | * [[#|What does Referral B mean?]] | + | * [[#What does Referral B mean?]] |
| - | * [[#|Why a transaction has been declined?]] | + | * [[#Why a transaction has been declined?]] |
| - | * [[#|What is 3D Secure?]] | + | * [[#What is 3D Secure?]] |
| - | * [[#|When am I covered by 3D Secure?]] | + | * [[#When am I covered by 3D Secure?]] |
| - | * [[#|What does Pick- up mean?]] | + | * [[#What does Pick- up mean?]] |
| - | * [[#|What is Terminal ID (TID)?]] | + | * [[#What is Terminal ID (TID)?]] |
| - | * [[#|What is Shared Secret?]] | + | * [[#What is Shared Secret?]] |
| - | * [[#|How can I change my Shared Secret?]] | + | * [[#How can I change my Shared Secret?]] |
| - | * [[#|Can you send me my last invoice?]] | + | * [[#Can you send me my last invoice?]] |
| - | * [[#|Can I add additional charges to each payment made by credit cards?]] | + | * [[#Can I add additional charges to each payment made by credit cards?]] |
| - | * [[#|How can I add new card schemes to my account?]] | + | * [[#How can I add new card schemes to my account?]] |
| - | * [[#|How can I disable credit cards from my terminal?]] | + | * [[#How can I disable credit cards from my terminal?]] |
| ===== My password doesn't work ===== | ===== My password doesn't work ===== | ||
| Line 50: | Line 50: | ||
| Refunding a transaction is very simple in the %SelfCare. It only takes the following steps: | Refunding a transaction is very simple in the %SelfCare. It only takes the following steps: | ||
| - | <html> | + | * **1** Find the original transaction in the Open Batch or Closed Batch section of our %SelfCare. You can use one of the filters to find a transaction or click on a batch date stamp to open transactions if you know the exact date of the transaction. |
| - | <ol> | + | * **2** Click on a time stamp of a transaction you want to refund to see the full details and there is a "Refund" button at the bottom of the page. |
| - | <li>Find the original transaction in the Open Batch or Closed Batch section of our %SelfCare. You can use one of filters to find a transaction or click on a batch date stamp to open transactions if you know the exact date of the transaction.</li> | + | * **3** Click on the Refund button and fill both new fields: Amount and Reason. By default, you can refund up to 100% of the original transaction value (this is called the max refund percentage and it can be changed as needed by contacting %CompanyName Support). |
| - | <li> Click on a time stamp of a transaction you want to refund to see the full details and there is a "Refund" button at the bottom of the page</li> | + | * **4** Click "Submit" button to confirm the refund. |
| - | <li>Click on the Refund button and fill both new fields: Amount and Reason. By default, you can refund up to 100% of the original transaction value (this is called the max refund percentage and it can be changed as needed by contacting %CompanyName Support).</li> | + | |
| - | <li>Click "Submit" button to confirm the refund.</li> | + | |
| - | </ol> | + | |
| - | </html> | + | |
| - | + | ||
| ===== How can I void a transaction ===== | ===== How can I void a transaction ===== | ||
| Line 69: | Line 64: | ||
| ===== How to set up a Pin Pad ===== | ===== How to set up a Pin Pad ===== | ||
| - | Power on PIN Pad : Press power button for three seconds | + | Power on PIN Pad: Press power button for three seconds |
| - | To ensure Bluetooth is enabled on the PIN Pad : | + | To ensure Bluetooth is enabled on the PIN Pad: |
| - | <html> | + | * **1** Press yellow button. |
| - | <ol> | + | * **2** Press 'arrow button down' twice to ‘Settings’, press 'OK'. |
| - | <li>Press yellow button</li> | + | * **3** Press 'arrow button down' twice to ‘Bluetooth’, press 'OK'. |
| - | <li>Press 'arrow button down' twice to ‘Settings’, press 'OK'</li> | + | * **4** Ensure Mode is “Enabled”. If Disabled, press ‘OK’ to enable. |
| - | <li>Press 'arrow button down' twice to ‘Bluetooth’, press ‘OK’</li> | + | * **5** Once enabled, press red button back to start. |
| - | <li>Ensure Mode is “Enabled”. If Disabled, press ‘OK’ to enable</li> | + | |
| - | </ol> | + | |
| - | </html> | + | |
| - | + | ||
| - | Once enabled, press red button back to start. | + | |