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merchant:existing_merchant:f_a_q [2018/03/20 11:40] tleite |
merchant:existing_merchant:f_a_q [2018/05/15 11:08] thiago123 Changed based on issue #13469 |
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| - | ====== Frequent Asked Questions (F.A.Q.) ====== | + | ====== Frequently Asked Questions (F.A.Q.) ====== |
| ~~TOC~~ | ~~TOC~~ | ||
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| * [[#My password doesn't work]] | * [[#My password doesn't work]] | ||
| * [[#Can you send me my password?]] | * [[#Can you send me my password?]] | ||
| - | * [[#|My account has been locked out]] | + | * [[#My account has been locked out]] |
| - | * [[#|How can I add a new user]] | + | * [[#How can I add a new user]] |
| - | * [[#|Funds have not been transferred into my account]] | + | * [[#Funds have not been transferred into my account]] |
| - | * [[#|How can I refund a transaction]] | + | * [[#How can I refund a transaction]] |
| - | * [[#|How can I void a transaction]] | + | * [[#How can I void a transaction]] |
| - | * [[#|How to use Virtual Terminal]] | + | * [[#How to use Virtual Terminal]] |
| - | * [[#|How to set up a Pin Pad]] | + | * [[#How to set up a Pin Pad]] |
| - | * [[#|What does Referral B mean?]] | + | * [[#What does Referral B mean?]] |
| - | * [[#|Why a transaction has been declined?]] | + | * [[#Why a transaction has been declined?]] |
| - | * [[#|What is 3D Secure?]] | + | * [[#What is 3D Secure?]] |
| - | * [[#|When am I covered by 3D Secure?]] | + | * [[#When am I covered by 3D Secure?]] |
| - | * [[#|What does Pick- up mean?]] | + | * [[#What does Pick- up mean?]] |
| - | * [[#|What is Terminal ID (TID)?]] | + | * [[#What is Terminal ID (TID)?]] |
| - | * [[#|What is Shared Secret?]] | + | * [[#What is Shared Secret?]] |
| - | * [[#|How can I change my Shared Secret?]] | + | * [[#How can I change my Shared Secret?]] |
| - | * [[#|Can you send me my last invoice?]] | + | * [[#Can you send me my last invoice?]] |
| - | * [[#|Can I add additional charges to each payment made by credit cards?]] | + | * [[#Can I add additional charges to each payment made by credit cards?]] |
| - | * [[#|How can I add new card schemes to my account?]] | + | * [[#How can I add new card schemes to my account?]] |
| - | * [[#|How can I disable credit cards from my terminal?]] | + | * [[#How can I disable credit cards from my terminal?]] |
| ===== My password doesn't work ===== | ===== My password doesn't work ===== | ||