https://helpdesk.nuvei.com/ 2026-04-20T21:36:06-0400 https://helpdesk.nuvei.com/ https://helpdesk.nuvei.com/lib/tpl/dokuwiki/images/favicon.ico text/html 2022-03-18T11:43:34-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:account_updater&rev=1647618214&do=diff Account Updater “Account Updater” refers to secure tokens saved on Nuvei’s system, which have had their Cardholder details updated electronically via “Visa Account Updater” (VAU), and “Mastercard Automatic Billing Updater” (ABU) respectively. This is a process which helps to ensure a smooth automatic billing cycle by minimising payment disruptions due to account changes. text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:apple_pay&rev=1543850770&do=diff Apple Pay Certificate Once the Apple Pay is enabled for a Terminal, It's possible to configure a certificate to start using it. To set it up, you only need to follow the instruction at the screen after creating the .CSR file. Once those elements are configured, the only additional step is left to the integrations with the Payment Gateway. The integrations will add the text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:cards&rev=1543850770&do=diff Cards You can view the Payment Cards which are enabled on your terminal, as well as the list of Gateway cards in the “CARDS” section under “SETTINGS” tab in the SelfCare . Select Cards from the drop down box to view the list of Gateway cards. You will see: text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:custom_fields&rev=1543850770&do=diff Custom Fields It is possible for the merchant to choose Custom Fields to appear on the Virtual Terminal and Hosted Payment Page. The Custom Fields are accessible from SETTINGS menu. Custom Fields include: Field Name, Size, Display Order, mandatory flag and links to delete/edit the field. text/html 2019-06-25T14:38:22-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:dynamic_descriptors&rev=1561487902&do=diff Dynamic Descriptors How it Works Descriptors Transaction descriptors describe a particular payment in order to help to identify that transaction on a bank statement or online bank interface. A good practice to help minimize the risk of chargeback and in turn, to save money! Provide your customers with your brand name and contact information to help them recognize their purchase, that’s all it takes to make descriptors work for your business. text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:e-mail_alerts&rev=1543850770&do=diff E-mail Alerts Nuvei provide the ability for merchants to be notified when specific events occur in their payment processing system. You can find “E-Mail Alerts” section under the SETTINGS tab in the SelfCare . Select Email Alerts from the drop down box. text/html 2019-05-24T15:50:26-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:enhanced_data_templates&rev=1558727426&do=diff Enhanced Data Templates Once Enhanced Data feature is enabled for a Terminal, it's possible to configure Enhanced Data Templates. The templates are an additional feature which allows merchants to predefine a set of generic data to be provided during authorization and settlement as part of all of a transaction's enhanced data. text/html 2022-03-18T11:51:48-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:pay_pages&rev=1647618708&do=diff Pay Pages The Nuvei Hosted Pages can be heavily styles and are device aware, responsive and reactive, depending on the amount of effort the Merchant wants to put in to styling them. You can locate “Pay Pages” under the SETTINGS tab in the SelfCare . text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:receipt&rev=1543850770&do=diff Receipt You can find the RECEIPT section under SETTINGS tab in the SelfCare . Select Receipt from the drop down box to add a receipt disclaimer (currently available for Virtual Terminal). When data entry is complete, select “Update Receipt Settings text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:routing_balancing&rev=1543850770&do=diff Routing and Balancing Please note Routing and Balancing is only available if you have a routing terminal set up. Introduction The Nuvei system is a secure server-based transaction processing service that will enable your business to authorize and process credit/debit card transactions online in real-time. The information needed to process the transactions is sent over a secure, encrypted internet connection. text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:sms_alerts&rev=1543850770&do=diff SMS Alerts Nuvei provide the ability for merchants to be notified when specific events occur in their payment processing system. You can find “SMS Alerts” section under the SETTINGS tab in the SelfCare . This notification can be in the form of an eMail, an SMS message, or both. text/html 2020-08-14T13:46:20-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:terminal&rev=1597427180&do=diff Terminal You can find the “TERMINAL” section under the “SETTINGS” tab in the SelfCare . Select Terminal from the drop down box to view the terminal settings. If the current user has the correct permission level, they can view and modify some of the virtual terminal (VT) settings that best accommodate your business practices. Several “default” field selections will appear but can be revised. Use the scroll down bar to view all of the setting options. text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:users_delete_user&rev=1543850770&do=diff Users - Delete User Existing user account can be deleted by clicking the ‘Delete’ button in the User List page next to the username. A confirmation dialog will appear. If the deletion is confirmed, then the account will be marked as deleted in the system and it will not appear in the User List page anymore. text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:users_existing_user&rev=1543850770&do=diff Users - Existing User User Setup is available only to users with permission to access this feature. It allows merchants to maintain their own users. Clicking on a user name in the User List page will open the user profile for editing. Sample Users - Existing User text/html 2018-12-03T10:26:10-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:users_new_user&rev=1543850770&do=diff Users - New User User Setup is available only to users with permission to access this feature. It allows merchants to maintain their own users. To add a new user, click the ‘New User’ button on the Users List page - this will open a new page with an empty form: text/html 2022-03-31T08:43:06-0400 Anonymous (anonymous@undisclosed.example.com) https://helpdesk.nuvei.com/doku.php?id=merchant:existing_merchant:selfcare_system:settings:users_permissions&rev=1648730586&do=diff Users - Permissions User Setup is available only to users with permission to access this feature. It allows merchants to maintain their own users. Before you add a new user you need to give them the correct permissions by clicking on “More Settings