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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:39] robinc [Closed Batch] added images |
merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:55] robinc [Duplicate Error] added images |
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| 1. VT Refund - Find the transaction you wish to refund. | 1. VT Refund - Find the transaction you wish to refund. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund1.png|}} | ||
| 2. VT Refund - Fill out the VT Refund form and Submit. | 2. VT Refund - Fill out the VT Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund2.png|}} | ||
| 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund3.png|}} | ||
| 4. VT Refund - Complete the Unreferenced Refund form and Submit. | 4. VT Refund - Complete the Unreferenced Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund4.png|}} | ||
| 5. VT Refund - Unreferenced Refund details can be found in the open batch. | 5. VT Refund - Unreferenced Refund details can be found in the open batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund5.png|}} | ||
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| The Unreferenced Refund After Online Refund Decline does not allow the user to use the same card number as the original Declined Refund. If the same card is used, the following error appears: | The Unreferenced Refund After Online Refund Decline does not allow the user to use the same card number as the original Declined Refund. If the same card is used, the following error appears: | ||
| + | {{:merchant:existing_merchant:selfcare_system:same-card1.png|}} | ||
| + | |||
| + | {{:merchant:existing_merchant:selfcare_system:same-card2.png|}} | ||