Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision | Last revision Both sides next revision | ||
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merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:39] robinc [Closed Batch] added images |
merchant:existing_merchant:selfcare_system:unreferenced_refunds_after_online_refund_decline [2020/04/03 13:52] robinc [Virtual Terminal Refund] added images |
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| 1. VT Refund - Find the transaction you wish to refund. | 1. VT Refund - Find the transaction you wish to refund. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund1.png|}} | ||
| 2. VT Refund - Fill out the VT Refund form and Submit. | 2. VT Refund - Fill out the VT Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund2.png|}} | ||
| 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | 3. VT Refund - Refund is Declined. Unreferenced Refund offered to User (using a different card). | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund3.png|}} | ||
| 4. VT Refund - Complete the Unreferenced Refund form and Submit. | 4. VT Refund - Complete the Unreferenced Refund form and Submit. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund4.png|}} | ||
| 5. VT Refund - Unreferenced Refund details can be found in the open batch. | 5. VT Refund - Unreferenced Refund details can be found in the open batch. | ||
| + | {{:merchant:existing_merchant:selfcare_system:vt-refund5.png|}} | ||