Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
merchant:existing_merchant:selfcare_system:reporting [2021/03/11 16:02]
robinc [Closed Batch] updated section
merchant:existing_merchant:selfcare_system:reporting [2022/03/04 14:02] (current)
lezlieh update with secure token
Line 65: Line 65:
 You can also void or refund the transaction at this stage by clicking on the "​**Refund**"​ or "​**Void**"​ button in the bottom right corner. You can also void or refund the transaction at this stage by clicking on the "​**Refund**"​ or "​**Void**"​ button in the bottom right corner.
  
-If your Terminal is enabled for Secure ​Cards and Subscriptions,​ you can also **Save Card** or **Create Subscription** from the transaction details page. If you select one of these options the SelfCare ​ System is going to create the Secure ​Card based on the details of the transaction and if you desire to create a subscription,​ besides creating the Secure ​Card, you are going to be redirected to the subscription creation page with a few fields already filled.+If your Terminal is enabled for Secure ​Tokens ​and Subscriptions,​ you can also **Save Card** or **Create Subscription** from the transaction details page. If you select one of these options the SelfCare ​ System is going to create the Secure ​Token based on the details of the transaction and if you desire to create a subscription,​ besides creating the Secure ​Token, you are going to be redirected to the subscription creation page with a few fields already filled.
  
 It is also possible to print the **Merchant Copy** or **Cardholder Copy** of the transaction'​s receipt, if needed, or **Resent Cardholder Receipt** by e-mail. It is also possible to print the **Merchant Copy** or **Cardholder Copy** of the transaction'​s receipt, if needed, or **Resent Cardholder Receipt** by e-mail.
  
-If your Terminal is enabled for Secure ​Cards and Subscriptions,​ you can also **Save Card** or **Create Subscription** from the transaction details page. If you select one of these options the SelfCare ​ System is going to create the Secure ​Card based on the details of the transaction and if you desire to create a subscription,​ besides creating the Secure ​Card, you are going to be redirected to the subscription creation page with a few fields already filled.+If your Terminal is enabled for Secure ​Tokens, ​and Subscriptions,​ you can also **Save Card** or **Create Subscription** from the transaction details page. If you select one of these options the SelfCare ​ System is going to create the Secure ​Token based on the details of the transaction and if you desire to create a subscription,​ besides creating the Secure ​Token, you are going to be redirected to the subscription creation page with a few fields already filled.
  
 It is also possible to print the **Merchant Copy** or **Cardholder Copy** of the transaction'​s receipt, if needed and depending on the languages configured on the platform, you can also choose in what language the receipt should be. It is also possible to print the **Merchant Copy** or **Cardholder Copy** of the transaction'​s receipt, if needed and depending on the languages configured on the platform, you can also choose in what language the receipt should be.
Line 118: Line 118:
 After opening **Closed Batch**, there are 2 tabs at the top: **Batches** and **Transactions**. We cover these separately below. After opening **Closed Batch**, there are 2 tabs at the top: **Batches** and **Transactions**. We cover these separately below.
  
-<​html><​img ​ class="​imageReplace img_small"​ src= " 
-data/​media/​merchant/​existing_merchant/​selfcare_system/​reporting_closed_batch-nu.png"/></​html>​ 
  
-\\ +====Batches Tab==== 
-You can search for **settled (i.e. closed) transactions** in the "​**Find a Transaction**"​ tab byOrder ID (it's a unique transaction number given by the merchant; i.e. order reference number), unique reference (it's a unique transaction number attributed automatically to each transaction by Nuvei system) or by amount range (the range of the transaction value).+{{:merchant:​existing_merchant:​selfcare_system:​closedbatchtab.png|}}
  
-<​html><​img ​ class="​imageReplace img_small"​ src= " +The top of the Batches section will allow you to perform searches to retrieve a particular batch. You can search for a batch on a single terminal or multiple terminals. Search for a specific date or a date range. If your search has any matches, a table will deploy all the results available.
-data/​media/​merchant/​existing_merchant/​selfcare_system/​reporting_closed_batch2-nu.png"/></​html>​+
  
-\\ +In the graph sectionthe top menu will provide a summary of the settled transactions for different periods: 
-You can also click on the "​**Advanced Filter**"​ tabwhere you will be able to broaden ​the search criteria byTransaction Date, Operator, Card Types and Transaction Result (e.g approval, referral, decline, void)+  *   • Last Batch: Provides details of the latest settled batch. 
 +  *   • This Week: Provides details about batches settled within the current week. 
 +  *   • This Month: Provides details about batched settled in the current month.
  
-<​html><​img ​ class="​imageReplace img_small"​ src= " +Each of these different menus will display graphs according to the period selected. 
-data/media/merchant/existing_merchant/selfcare_system/​reporting_closed_batch3_advanced-nu.png"/></​html>​+{{:merchant:existing_merchant:selfcare_system:​closedbatchtab2.png|}}
  
-\\ +The first graph for single currency terminals is Net Total, with the total amount settled in the time frame selectedFor multicurrency terminals, the Net Total is displayed in a bar chart indicating the volume of transactions ​separated ​by currency; on mouse-over an information bubble ​will show the total amount for each currency.
-In closed batch you will be able to view all settlements ​for the terminalThe transactions ​are grouped ​by settlement date/time and the batch will show number and value of: sales per batch, refunds, voids as well as total deposits.+
  
-To view the Batch transaction details simply click on the date of the settlement you wish to view. The batch transaction details include ​the transactions ​Time and Date, Order ID, Operator (this is the name of the person who processed the credit card details. It can also be an automatic payment), type of transaction,​ status, name of cardholder, securely masked card number, amount, and card type +The second graph is a pie chart with information about the transactions’ status within ​the timeframe selected.
  
-Below the transactions in the batch you will also see Net Total which will be the sum of all complete transactions on the current page.+The third graph will indicate ​the transaction volume per hour, weekday, or day depending on the time frame selected. This data can be used for tracking ​the impact ​of marketing efforts, sales events, email campaigns, etc.
  
-<​html><​img ​ class="​imageReplace img_small"​ src= " +The next section contains a list with a breakdown of transactions per currency with Charged Amount, Charged Transactions,​ Refunded Amount, Refunded Transactions,​ and Net Total details. Clicking on the arrow to the left will break down the transactions for each currency per card brand (only card brands with transactions will display here).
-data/​media/​merchant/​existing_merchant/​selfcare_system/​reporting/​nuvei_closed_batch_transaction.png"/></​html>​+
  
-\\ +{{:merchant:​existing_merchant:​selfcare_system:​closedbatchtab3.png|}}
-Click on the transaction date/time field to see the individual transaction details, as per the screenshots below:+
  
-<​html><​img ​ class="​imageReplace img_small"​ src= " +Below the currency breakdown, we find the Batch List of the period range selected (Last Batch, This Week, This Month)This is a list of all batches included in that period range. Clicking on the date will show all transactions included in that particular batch. On the right side, an action menu will appear when the user clicks on the dots [∙∙∙] menu. Three different actions will be presented:
-data/​media/​merchant/​existing_merchant/​selfcare_system/​transaction_detailspiv-nu.png"/></​html>​+
  
-\\ +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtab4.png|}} 
-The option ​to print the **Merchant Receipt** or the **Cardholder Receipt** ​is available. ​You can also resend ​the receipt ​to the merchant ​from here.+ 
 +  *   • View Batch Transactions:​ Displays all transactions within the batch. ​The user can use this or click on the date/time link in the table. 
 +  *   • View Batch Summary: Displays a summary of the batch with a detailed graph and breakdown of transactions divided by currency. 
 +  *   • Expert as CSV: Will export all transactions ​to a CSV file format. 
 + 
 +The first 2 items will be explored in the Batch Transactions and Batch Summary sections below. 
 + 
 +====Transactions Tab==== 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions.png|}} 
 + 
 +For the Transactions section, you can locate a transaction using multiple criteria: 
 +  ​  • Terminal ID 
 +  ​  • Order ID 
 +  ​  • Unique Ref 
 +  ​  • Card Number (first 6 and last 4 digits) 
 +  *   • Transaction Date 
 +  *   • Cardholder Name 
 +  *   • Amount 
 +  *   • Retrieval Number 
 + 
 +Additional search criteria can be added as needed. If the search criteria results in a large amount of data, you will need to narrow your search ​or utilize Scheduled Reports to retrieve ​the data. A notification is displayed if you hit the limit on the amount of data that can be retrieved when using the search feature in Closed Batch. 
 + 
 +Schedule Reports can be found under the Reporting Menu in Selfcare. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions2.png|}} 
 + 
 +If any transaction matches the query, the system will display them in the table. Clicking on the left arrow will open additional information about the transaction. The line to the left of the transaction will change colors based on the status of that transaction. Green means the transaction was COMPLETE, yellow means PENDING, red means DECLINED, and gray for any other response. Clicking on Order ID will display the transaction details panel. 
 + 
 +You can quickly perform actions on the transactions listed by clicks on the dots [∙∙∙] menu. 
 + 
 +  *   • View the transaction details 
 +  *   • Refund the transaction 
 +  *   • View Sentinel Defend Events (if enabled for your terminal) 
 +  *   • Resend the cardholder receipt 
 +  *   • Print receipt 
 +  *   • Create a Secure Token or Subscription 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions3.png|}} 
 + 
 +  *   • **Transaction Details** to view additional information about a transaction 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions4.png?​400}} 
 + 
 +  *   • **Refund** allows the user to perform a quick refund. The Refund Panel will display details about the transaction and will ask the user the amount and reason for the refund to be performed. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions5.png?​400}} 
 + 
 +  *   ​• ​**Resend ​Cardholder Receipt** ​will open a panel with an input field asking for an email address. The user can click on the Update Cardholder email checkbox to update the email address used during the transaction. Also, in multi-language terminals, it will ask for a Receipt Language. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions6.png?​400}} 
 + 
 +  *   • **Print Receipt** will open a panel where the user can select different languages (if available) and two buttons indicating if the user requires a Merchant Copy or a Cardholder Copy. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions7.png?​400}} 
 + 
 +  *   • **Create Secure Token** allows the user to create a Secure Token using the same card used to perform the transaction. This is a handy option to create Subscriptions or additional sales using the same card in the future. This is enabled only in certain terminals. If you require this feature, please contact your vendor. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions8.png?​400|}} 
 + 
 +  *   • **Create Subscription** after creating a Secure Token, the user can create a Subscription directly on Closed Batch. There is an option to change ​the Notification Language and to set a specific start and end date. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactions9.png?​400|}} 
 + 
 +====Batch Summary==== 
 + 
 +The Batch Summary will display information about the selected batch. It has the same details as the grouped batch summary covered in the Batch section. 
 + 
 +{{:merchant:​existing_merchant:​selfcare_system:​closedbatchsummary.png|}} 
 + 
 +The first graph for single currency terminals is Net Total, with the total amount settled in the batch selected. For multicurrency terminals, the Net Total is displayed in a bar chart indicating the volume of transactions separated by currency, on mouse over an information bubble will display the total amount for each currency. 
 + 
 +The second graph is a pie chart with information about the statuses of the transactions for the selected batch. 
 + 
 +The third graph is the volume of transactions per hour. 
 + 
 +Below the graphs, there is a table with a breakdown of transactions per currency with details about Charged Amount, Charged Transactions,​ Refunded Amount, Refunded Transactions and Net Total. Clicking on the arrow to the left, will break down the transactions for each currency per card brand (only card brands with transactions will display ​here). 
 + 
 + 
 +====Batch Transactions==== 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab.png|}} 
 + 
 +In the Batch Transactions section you can search for a specific transaction within a batch. It also allows the use of Custom Fields in the search queries. The left bar indicates the status of that transaction and the arrow at the left displays further information about the transaction. Clicking on the Order ID will bring the transaction details. 
 + 
 +For each transaction available on screen, there are a number of actions available. The Actions Menu will appear when the user clicks on the dots [∙∙∙] menu. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab2.png|}} 
 + 
 +**Transaction Details** to view additional information about a transaction. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab3.png?​400|}} 
 + 
 +**Refund** allows the user to perform a quick refund. The Refund Panal will display details about the transaction and will ask the user the amount and reason for the refund to be performed. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab4.png?​400|}} 
 + 
 +**Resend Cardholder Receipt** will open a panel with an input field asking for an email address. The user can click on the Update Cardholder email checkbox to update the email address used during the transaction. Also in multi-language terminals, it will ask for a Receipt Language. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab5.png?​400|}} 
 + 
 +**Print Receipt** will open a panel where the user can select different languages (if available) and two button indicating if the user requires a Merchant Copy or a Cardholder Copy. 
 + 
 +{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab6.png?​400|}} 
 + 
 +**Create Secure Token** allows the user to create a Secure Token using the same card used to perform the transaction. This is a handy option to create Subscriptions or additional sales using the same card in the future. This is enabled only in certain terminals. If you require this feature, please contact your vendor.
  
-It is possible to **refund** this transaction at this stage, if needed. Click on the "​Refund"​ button in the bottom right corner.+{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab7.png?400|}}
  
-A completed sale transaction can be refunded only by the operator who is granted permission ​to perform refunds. Refund controls are not displayed if the logged-on user does not have required permissions.+**Create Subscription** after creating a Secure Token, ​the user can create a Subscription directly on Closed Batch. There is an option ​to change ​the Notification Language and to set an specific start and end date.
  
-A refund reason should be provided for each refund and refunded amount can be modified, however the refund amount can’t exceed original sale transaction amount. When the refund reason is entered and the amount checked/​modified,​ clicking on the "​Refund"​ button will create a new refund transaction,​ and this transaction will appear in the terminal Open Transactions list. Refunds can be cancelled at any time up until the Settlement time by marking the transaction as "​Void"​. The refund confirmation screen will appear if the operation was successful. New refund transactions will be settled during the nearest settlement process if it is marked as "​Ready"​.+{{:​merchant:​existing_merchant:​selfcare_system:​closedbatchtransactionstab8.png?400|}}
  
  
Line 219: Line 317:
  
   * {{:​merchant:​existing_merchant:​selfcare_system:​reporting:​schedule_report_builder.jpg|}}   * {{:​merchant:​existing_merchant:​selfcare_system:​reporting:​schedule_report_builder.jpg|}}
-  * {{:​merchant:​existing_merchant:​selfcare_system:​reporting:​schedule_report_columns1.jpg|}} +  * {{:​merchant:​existing_merchant:​selfcare_system:​scheduled_report4.png?300|}}
-  * {{:​merchant:​existing_merchant:​selfcare_system:​reporting:​schedule_report_columns2.jpg|}} +
-  * {{:​merchant:​existing_merchant:​selfcare_system:​reporting:​schedule_report_columns3.jpg|}}+
  
 After selecting all the columns you need, click **Save** at the bottom of the screen to proceed. ​ After selecting all the columns you need, click **Save** at the bottom of the screen to proceed. ​
Line 257: Line 353:
 ===== Account Updater =====  ​ ===== Account Updater =====  ​
  
-The **Account Updater** report enables you to keep track of the updated Secure ​Cards in your Terminals, making possible:+The **Account Updater** report enables you to keep track of the updated Secure ​Tokens ​in your Terminals, making possible:
  
-  * **I)** To track the changes made to the accounts associated to your Secure ​Cards.+  * **I)** To track the changes made to the accounts associated to your Secure ​Tokens.
   * **II)** Understand changes which may be causing transaction decline (based on statuses).   * **II)** Understand changes which may be causing transaction decline (based on statuses).
   * **III)** Export those "​updates"​ to a CSV file.   * **III)** Export those "​updates"​ to a CSV file.
-  * **IV)** See the amount of changes already updated to your Secure ​Card.+  * **IV)** See the amount of changes already updated to your Secure ​Token.
  
 This features allows you to filter your search by the card details, the provider of the Account Update service or the change type, as you can see in the next two images. This features allows you to filter your search by the card details, the provider of the Account Update service or the change type, as you can see in the next two images.
Line 281: Line 377:
  
 Following the result of the report, when applied any search, you would be able to see the list of changes already registered by the Account Updater feature, as shown in the next image. Following the result of the report, when applied any search, you would be able to see the list of changes already registered by the Account Updater feature, as shown in the next image.
-Among the data informed, you are going to find the provider or the account update service (vendor), the secure ​card and card details (card reference, merchant holder, terminal holder, merchant reference, card, masked card number, expiration date, cardholder),​ the card update details (las update date and status) and payment details (total and volume of sales, refunds, voids and total deposit on that secure ​card).+Among the data informed, you are going to find the provider or the account update service (vendor), the secure ​token and card details (card reference, merchant holder, terminal holder, merchant reference, card, masked card number, expiration date, cardholder),​ the card update details (las update date and status) and payment details (total and volume of sales, refunds, voids and total deposit on that secure ​token).
  
 <​html><​img ​ class="​imageReplace img_small"​ src= " <​html><​img ​ class="​imageReplace img_small"​ src= "
Line 296: Line 392:
 | UPDATE | Account number or account number, plus expiration date were updated. | | UPDATE | Account number or account number, plus expiration date were updated. |
 | EXPIRY | Just expiration date was updated. | | EXPIRY | Just expiration date was updated. |
-| CONTACT_CLOSED | Account was closed (Secure ​Card invalid). Merchant should contact the cardholder. |+| CONTACT_CLOSED | Account was closed (Secure ​Token invalid). Merchant should contact the cardholder. |
 | UNKNOWN | Account number could not be found. SC details are not valid anymore. | | UNKNOWN | Account number could not be found. SC details are not valid anymore. |
 | IN_PROCESS | The updating of this SC details is still in progress. It will change to one of the other statuses as soon as it's finished. | | IN_PROCESS | The updating of this SC details is still in progress. It will change to one of the other statuses as soon as it's finished. |
Line 414: Line 510:
 ===== Customers ===== ===== Customers =====
   ​   ​
-The "​**Customers**"​ section under the **Reporting** tab enables merchants to view and manage "​**Outstanding Subscriptions with Payment Due**" and "​**Expiring Secure ​Cards**".+The "​**Customers**"​ section under the **Reporting** tab enables merchants to view and manage "​**Outstanding Subscriptions with Payment Due**" and "​**Expiring Secure ​Tokens**".
  
 <​html><​img ​ class="​imageReplace img_small"​ src= " <​html><​img ​ class="​imageReplace img_small"​ src= "
Line 434: Line 530:
 \\ \\
  
-The "​**Expiring Secure ​Cards**" shows only the secure ​cards which are going to expire within the 2 months. This section includes the following details: Card type, Merchant Ref, Card Number, Cardholder Name and Expiry Date. You can search for expiring secure ​cards by "​Merchant Reference"​ or by "Month Range" for up to 12 months.+The "​**Expiring Secure ​Tokens**" shows only the secure ​token which are going to expire within the 2 months. This section includes the following details: Card type, Merchant Ref, Card Number, Cardholder Name and Expiry Date. You can search for expiring secure ​tokens ​by "​Merchant Reference"​ or by "Month Range" for up to 12 months.
  
 It is possible also to export the details to CSV, if needed. It is possible also to export the details to CSV, if needed.
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International